FAQs

At this point in time, I will not be offering customs. I will be focusing on one off pieces and made to order pieces. I will possibly offer customs in the future,which would be announced on my Instagram

Returns will not be accepted for a change of mind, regular wear and tear, mishandling, or incorrect sizing. Refunds will be accepted up to 30 days after the item is received by the customer. I will not be providing ring resizing in the case of incorrect sizing on the customers behalf. Please ensure you are 100% confident in your ring size (reference ring size chart).

If you believe there to be a manufacturing fault with a product, or damage whilst in transit, please contact me through email hello@misslola.au or through Instagram @misslola.designs. Please inspect your piece upon arrival to ensure there are no faults or damage. No exchanges will be provided. I will provide either a refund, replacement, or fix the damage. If I deem the product to have no faults or damage, I reserve the right to not provide a refund. 

All costs for the shipping and handling of returns will be covered by the customer. 

If you have any enquires regarding returns, or the above information, please contact me through email or Instagram

At this point in time, I will not be offering international shipping. However, this is something that I will work on to integrate very soon. Domestic shipping within Australia will be $10. Express shipping will be $14

Please refer to the sizing guide.